jiwin Privacy Policy

This Privacy Policy ("Policy") describes how jiwin ("jiwin," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of users ("you," "Player," or "User") who access or use the jiwin online gaming platform at jiwin.net (the "Platform").

jiwin is committed to handling your personal data responsibly and transparently. We collect only the information that is necessary to operate your account, process your transactions, comply with our legal obligations, and deliver a safe and enjoyable gaming experience. We do not sell your personal data to third parties.

By registering an account on the jiwin Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal information as described herein. This Policy should be read together with jiwin's Terms & Conditions and Responsible Gaming Policy.

jiwin collects personal information in the following categories:

jiwin does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or biometric data, except where required by applicable law for identity verification purposes (e.g., facial recognition as part of a government-issued ID check).

jiwin uses the personal information we collect for the following purposes:

• Account Management: To create, verify, maintain, and secure your jiwin account, including processing your registration, verifying your identity and age, and managing your account settings.
• Transaction Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and any other supported payment method, and to maintain accurate records of all financial transactions on your account.
• Platform Operation: To deliver the games, features, and services available on the jiwin Platform, including live casino, slots, bingo, and sports betting.
• Legal and Regulatory Compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, know-your-customer (KYC) requirements, and any instructions from competent regulatory authorities.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, to administer responsible gaming tools such as deposit limits and self-exclusion, and to comply with PAGCOR-aligned player protection standards.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats to the Platform and its users.
• Customer Support: To respond to your inquiries, resolve disputes, and provide assistance through jiwin's live chat and email support channels.
• Service Improvement: To analyze aggregated, anonymized usage data to improve the Platform's performance, game library, and user experience.
• Communications: To send you account-related notifications, transaction confirmations, security alerts, and — where you have opted in — promotional communications about jiwin offers and new games.

jiwin does not use your personal information for automated decision-making that produces legal or similarly significant effects on you, except where required by law or where you have given explicit consent.

jiwin processes your personal information on the following legal bases:

• Contractual Necessity: Processing required to perform our obligations under the Terms & Conditions you agreed to when registering your jiwin account — including account management, transaction processing, and game delivery.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including AML/KYC obligations and regulatory reporting requirements.
• Legitimate Interests: Processing necessary for jiwin's legitimate business interests, including fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights and interests.
• Consent: Processing based on your explicit consent, such as the receipt of promotional communications. You may withdraw your consent at any time by contacting jiwin support or updating your account notification preferences.

jiwin does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We share your personal information only in the following limited circumstances:

• Payment Processors: We share financial data with payment service providers (GCash, PayMaya, BPI, BDO, Metrobank) solely to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable financial regulations.
• Identity Verification Providers: We share identity and document data with third-party KYC verification services to fulfill our age verification and AML obligations. These providers process your data only on our instructions.
• Game Software Providers: Game providers who supply titles on the jiwin Platform may receive anonymized session and gameplay data necessary to deliver and maintain their games. They do not receive your identity or financial data.
• Regulatory and Law Enforcement Authorities: We may disclose your personal information to government agencies, regulators, or law enforcement bodies where required by law, court order, or regulatory instruction — including PAGCOR and the Anti-Money Laundering Council (AMLC) of the Philippines.
• Professional Advisers: We may share information with lawyers, auditors, and other professional advisers where necessary for the conduct of our business, subject to confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of jiwin's business, your personal information may be transferred to the acquiring entity, subject to equivalent privacy protections.

The jiwin Platform uses cookies and similar tracking technologies to operate core platform functions, remember your preferences, and analyze how the Platform is used. The following types of cookies are used:

• Essential Cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in to your jiwin account. These cookies cannot be disabled without impairing Platform functionality.
• Functional Cookies: Used to remember your preferences such as language settings, game display options, and responsible gaming tool configurations.
• Analytics Cookies: Used to collect anonymized data about how players navigate and use the Platform, helping jiwin identify areas for improvement. This data is aggregated and does not identify individual users.
• Security Cookies: Used to detect and prevent fraudulent activity, unauthorized access attempts, and other security threats.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies will prevent you from logging in to your jiwin account and using the Platform. jiwin does not use third-party advertising cookies or behavioral tracking cookies for cross-site advertising purposes.

jiwin retains your personal information for as long as your account is active and for a period thereafter as required by applicable law and our legitimate business interests. Specific retention periods include:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with Philippine AML regulations.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by applicable financial regulations.
• Gaming History: Retained for the duration of your account and for three (3) years following account closure.
• Support Communications: Retained for two (2) years from the date of the last communication in a support thread.
• Technical and Log Data: Retained for up to twelve (12) months, unless a longer retention period is required for security investigation purposes.

When personal information is no longer required for the purposes for which it was collected and no legal retention obligation applies, jiwin will securely delete or anonymize that information.

jiwin implements industry-standard technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the jiwin Platform.
• Encryption of sensitive data at rest, including financial account details and identity document data.
• Role-based access controls ensuring that jiwin staff can only access personal data necessary for their specific job functions.
• Regular security assessments and penetration testing of the Platform infrastructure.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Incident response procedures for detecting, reporting, and responding to personal data breaches.

While jiwin takes all reasonable steps to protect your personal information, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your jiwin account credentials and for notifying jiwin immediately if you suspect any unauthorized access to your account.

As a jiwin player, you have the following rights with respect to your personal information, subject to applicable law:

• Right to Access: You may request a copy of the personal information jiwin holds about you.
• Right to Correction: You may request that inaccurate or incomplete personal information be corrected. You can update basic account information directly through your jiwin account settings.
• Right to Erasure: You may request deletion of your personal information where it is no longer necessary for the purposes for which it was collected, subject to jiwin's legal retention obligations.
• Right to Restrict Processing: You may request that jiwin restrict the processing of your personal information in certain circumstances, such as while a dispute about its accuracy is being resolved.
• Right to Data Portability: You may request a copy of your personal information in a structured, machine-readable format where technically feasible.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to Object: You may object to processing of your personal information based on jiwin's legitimate interests where you believe your rights and interests override those interests.

To exercise any of these rights, please contact jiwin's support team. jiwin will respond to all verified requests within thirty (30) days. jiwin may need to verify your identity before processing a rights request to ensure that personal information is not disclosed to unauthorized persons.

The jiwin Platform is strictly intended for adults aged 21 years and above. jiwin does not knowingly collect personal information from any person under the age of 21. In the Philippines, participation in casino-style gambling by persons under 21 is prohibited by law.

If jiwin becomes aware that personal information has been collected from a person under the age of 21, that account will be immediately suspended, all associated balances will be forfeited, and the personal information will be deleted in accordance with applicable law. If you believe that a minor has registered an account on the jiwin Platform, please contact our support team immediately.

jiwin reserves the right to update or amend this Privacy Policy at any time. When material changes are made, jiwin will notify registered players via the mobile number or email address associated with their account, or by displaying a prominent notice on the Platform, at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. Your continued use of the jiwin Platform after the effective date of any amendment constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how jiwin protects your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or jiwin's handling of your personal information, please contact our support team. jiwin's customer support is available 24 hours a day, 7 days a week via live chat on the Platform.

You may also reach us by email at the address displayed in the footer of this page. We aim to respond to all privacy-related inquiries within five (5) business days. For formal data rights requests, please include your full name and registered mobile number so we can verify your identity before processing your request.